Help Center

FiThrive is a sport-performance tracking app designed for teams. Coaches, staff, and players all have dedicated dashboards to manage calendars, forms, analytics, messaging, and more – all in one place.

After signing up, tap the menu icon on the Home page, then choose “Join Team”. Enter the invite code provided by your coach or admin, and you will be added to the team instantly.

There are four roles: Admin (full organisation control), Coach (manages team events, forms, and analytics), Staff (operational view), and Player (personal dashboard, forms, and messaging).

Navigate to the Calendar tab, tap the “+” button, fill in the event details (title, date, time, location, optional intensity), and hit Schedule. All assigned players will receive a notification.

Yes. When creating or editing an event you can choose Daily or Weekly recurrence and select which days it should repeat on.

Tap the event on the Calendar, then press the pencil icon to edit or the bin icon to delete it. If the event is recurring you will be asked whether to apply the change only to this occurrence or to all future ones.

While creating or editing an event, scroll to the “Participants” section, tap “Add Players”, and select names from the roster. Only assigned players see the event on their calendar.

Forms let coaches collect structured data from players – wellness check-ins, RPE scores, injury reports, and custom questionnaires. Responses feed directly into the Analytics dashboard.

Go to the Analytics tab. Players see their own trends; coaches and admins can compare across the entire roster and filter by date range or parameter.

Go to the Forms tab and tap “New Form” or select an existing template. On the assignment step, choose the players or the full roster who should complete it, set a due date, and tap “Send”. Each assigned player will receive a push notification.

Open the Analytics tab and select “Form Responses”. Filter by form type, player, or date range. You can also export the data as a CSV from the top-right menu.

Absolutely. FiThrive uses end-to-end encryption for all direct messages, group chats, and channel messages. Each conversation has its own encryption key that is never stored in plain text on the server.

The Encryption Vault is your personal secure keychain. On first login you create a vault password. This password derives the master key that encrypts and decrypts all your conversation keys locally on your device.

No. Direct messages are encrypted end-to-end between you and the recipient. Not even team admins can decrypt them.

Go to the side menu → Account Settings. Tap your avatar to pick a new photo from your gallery or choose one of the built-in avatars.

Toggle the sun/moon switch inside the side menu under “Appearance”. Your preference is saved and persists across sessions.

If your admin has enabled key escrow, go to the side menu → Vault → Key Recovery and follow the guided recovery flow. Otherwise, you will need to re-create your vault, which resets your encryption keys.

Go to the side menu → Organisation Settings → Team Members → “Invite”. Enter the user’s email and select their role. They will receive an invitation email with a one-time join code valid for 48 hours.

Open the side menu → Organisation Settings. From there you can rename your organisation, manage teams, set default form templates, configure key-escrow policy, and control notification defaults for the entire organisation.

Go to Organisation Settings → Team Members, find the member, tap their name, and choose “Remove from team”. They will be signed out on their next app launch and can no longer access team data.

FiThrive uses Firebase Cloud Messaging. You will receive push alerts for new events, form assignments, alarms, and direct messages – even when the app is closed.

Yes. Open the chat, tap the channel/group name at the top, and toggle “Mute”. You will still see messages inside the app, but push notifications for that conversation will be silenced.