Delete Your FiThrive Account

How to delete your account

You can delete your FiThrive account in either of the following ways.

Option 1 – In the FiThrive app (recommended)

1. Open the FiThrive app and sign in.
2. Go to Account Settings (tap your profile / the account menu).
3. Scroll down and tap Delete Account.
4. Review what will be erased and what remains, then tick “I understand this is permanent and cannot be undone.”
5. Tap Delete My Account.

Your login is disabled immediately and your personal data is erased as described below.

Option 2 – Request by email

If you cannot access the app, email us at info@fithrive.app from the email address on your FiThrive account, with the subject “Delete my account.” We will verify that the request comes from the account holder, then delete your account and data. We respond within the timeframes required by applicable law.

If you own an organization

If you are the owner of an organization on FiThrive, you must first transfer ownership to another admin or disband the organization before your account can be deleted. This protects your team’s shared data. You can do this in the app under Account Settings, or contact us at info@fithrive.app for help.

What is deleted

When your account is deleted, the following is erased immediately:

• Your login – you will no longer be able to sign in.
• Your name, email address, phone number and profile photo.
• Your health & wellness metrics (readiness, morning-log and training-form data).
• Your notification preferences.
• Your consent & legal records.
• Your encryption vault and all private keys. Because these keys are destroyed, your end-to-end-encrypted content can no longer be decrypted by anyone – including us.

What is kept, and for how long

To keep your team’s shared records intact and to meet security and legal obligations, a limited amount of information remains after deletion, in anonymized or minimized form:

• An anonymized team-membership slot – with no name and no contact details – so your organization’s historical records stay consistent.
• Form responses you submitted, retained by your organization under its own data-retention policy.
• Team schedules, sessions and events you were assigned to.

We also retain security and audit logs and any records we are legally required to keep.

Backups. Encrypted backups held by our infrastructure provider are overwritten on a rolling basis. Data you delete persists only in those backups until they cycle out, after which it is permanently gone. We do not currently operate a fixed automatic deletion schedule for active-account data; we retain it only as long as needed and then delete it.

We do not sell your personal data. For full details on how long we keep data and your privacy rights, see our Privacy Policy.